Goose Creek CISD
Technology Management Systems (TMS) Customer Follow-Up

Please print this form out, fill it out then sent to Frankie Jackson at TMS.
If you have any questions call the Help Desk at 281-420-4499.


Customer: _____________________________________
Campus: _______________________________________
Work Order#: ____________________________________
Technician:______________________________________

Circle the rating that best describes the service you received on this work order.
(1=Strongly disgree, 2=Disagree, 3=Agree, 4=Strongly Agree, 5=Superior)

N/A 1 2 3 4 5 Overall, the degree of satisfaction provided on this work order.
N/A 1 2 3 4 5 Performed work order in a timely manner.
N/A 1 2 3 4 5 Was able to resolve problem or provide service without rework (done correctly the first time).


N/A 1 2 3 4 5 Used a courteous and respectful voice.
N/A 1 2 3 4 5 Demonstrated a helpful attitude.
N/A 1 2 3 4 5 Smiled and exhibited enthusiasm while providing service.


N/A 1 2 3 4 5 Used a professional approach.
N/A 1 2 3 4 5 Took initiative to exceed the service that was expected.
N/A 1 2 3 4 5 Worked at a fast pace and used time wisely.

Add comments or suggestions: _________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________