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Steps to Take to Resolve Concerns

 

Individuals who encounter problems or want to voice concerns about GCCISD are encouraged to talk with the appropriate person at the level closest to the situation.

For example, if a student has a problem with a bus driver, teacher, or school staff member, parents are urged to first discuss the situation with that individual.

If the problem is not resolved or if the concern is not addressed at that level, parents are advised to discuss the issue with individuals at the following levels until the situation has been handled properly:

Step 1

Contact the school staff member involved. Because 95 percent of all problems can be resolved at this level, parents and students are encouraged to discuss the issue with the staff member at the level closest to the situation of concern. This is the most important step in the process.

Step 2
Contact the principal or program supervisor. If the initial discussion with the staff member involved does not result in a solution to the problem, individuals should contact the administrator who is in charge of the campus or program. This individual is responsible for handling concerns regarding the school or service operation.

Step 3

Contact the appropriate central office supervisor. Should the problem continue to be unresolved, parents and students should discuss the issue with the appropriate central office supervisor. General district concerns—such as those related to curriculum, discipline, taxes, or business—may also be addressed at this level. If you are unsure about whom to contact, call the GCCISD Administration Building at 281-420-4800.

Step 4

Contact the Superintendent. Situations that continue to be unresolved after discussing the issue with the staff member, principal or program supervisor, and the appropriate central office supervisor should be brought to the attention of the superintendent. He will make every effort to resolve the situation at this level.

Step 5

Contact the School Board. If the concern has not been resolved at any of the previous steps, parents and students may have the issue considered by the Board of Trustees by making a written request to the Superintendent.

Depending upon the nature of the concern, appeals of a Board decision are made either to the Texas Education Agency or to a district court of law. Concerns may be placed on the formal Board agenda by notifying the Superintendent and the president of the Board no later than noon on the day the agenda and notice are prepared.

This is normally at least five days, or three business days, before the regular meeting. Board members will normally allow staff members time to investigate the issue before taking action on such issue at a Board meeting.

At regular meetings, the Board allots 30 minutes to hear persons who desire to make comments to the Board. Persons who wish to participate in this portion of the meeting shall sign up with the presiding officer or designee before the meeting begins and shall indicate the topic about which they wish to speak.

No presentation shall exceed five minutes. Delegations of more than five persons shall appoint one person to present their views before the Board. By state law, the Board is prohibited from taking action on any matter that is not on the agenda.

For information on procedures, call the Board Secretary Noemi Garcia at 281-420-4816.

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