If you have a concern about a situation in GCCISD, the district encourages you to address it at the level closest to the issue. Follow these steps to ensure your concerns are resolved effectively:

Step 1: Talk to the Staff Member Involved.

* This is the most important step in the process.
Almost all issues can be resolved by speaking directly with the staff member closest to the concern — such as a teacher, bus driver, or other campus personnel.

Step 2: Contact the Principal or Program Supervisor

If the situation remains unresolved, reach out to the campus principal or program supervisor. They will work with you and the staff member to seek a solution.

Step 3: Contact the Appropriate Central Office Supervisor.

Should further support be needed, contact the relevant central office supervisor. Depending on the issue, you may also complete a Level I Complaint Form.

Step 4: Contact the Superintendent

A situation that continues to be unresolved after discussing it with the staff member, principal or program supervisor, and the appropriate central office supervisor should be brought to the attention of the superintendent. He will make every effort to resolve the situation at this level.

Step 5: Contact the School Board

If the concern has not been resolved at any of the previous steps, parents and students may have the issue considered by the Board of Trustees by making a written request to the Superintendent.