who encounter problems or want to voice concerns about GCCISD are
encouraged to talk with the appropriate person at the level closest to
For example, if a student has a problem with a bus
driver, teacher, or school staff member, parents are urged to first
discuss the situation with that individual.
If the problem is not
resolved or if the concern is not addressed at that level, parents are
advised to discuss the issue with individuals at the following levels
until the situation has been handled properly:
Contact the school
staff member involved. Because 95 percent of all problems can be
resolved at this level, parents and students are encouraged to discuss
the issue with the staff member at the level closest to the situation of
concern. This is the most important step in the process.
Contact the principal
or program supervisor. If the initial discussion with the staff member
involved does not result in a solution to the problem, individuals
should contact the administrator who is in charge of the campus or
program. This individual is responsible for handling concerns regarding
the school or service operation.
appropriate central office supervisor. Should the problem continue to be
unresolved, parents and students should discuss the issue with the
appropriate central office supervisor. General district concerns—such as
those related to curriculum, discipline, taxes, or business—may also be
addressed at this level. If you are unsure about whom to contact, call
the GCCISD Administration Building at 281-420-4800.
Superintendent. Situations that continue to be unresolved after
discussing the issue with the staff member, principal or program
supervisor, and the appropriate central office supervisor should be
brought to the attention of the superintendent. He will make every
effort to resolve the situation at this level.
Contact the School
Board. If the concern has not been resolved at any of the previous
steps, parents and students may have the issue considered by the Board
of Trustees by making a written request to the Superintendent.
upon the nature of the concern, appeals of a Board decision are made
either to the Texas Education Agency or to a district court of law.
Concerns may be placed on the formal Board agenda by notifying the
Superintendent and the president of the Board no later than noon on the
day the agenda and notice are prepared.
This is normally at least five
days, or three business days, before the regular meeting. Board members
will normally allow staff members time to investigate the issue before
taking action on such issue at a Board meeting.
At regular meetings, the
Board allots 30 minutes to hear persons who desire to make comments to
the Board. Persons who wish to participate in this portion of the
meeting shall sign up with the presiding officer or designee before the
meeting begins and shall indicate the topic about which they wish to
No presentation shall exceed three minutes. Delegations of more
than five persons shall appoint one person to present their views before
the Board. By state law, the Board is prohibited from taking action on
any matter that is not on the agenda.
For information on procedures,
call the Board Secretary Noemi Garcia at 281-420-4816.